Refund policy
Global Diamond Pros – 30-Day Money-Back Return Policy
At Global Diamond Pros, we are committed to delivering quality tools and exceptional service. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a full refund.
Return Policy Terms:
-
Returns are accepted within 30 days of the delivery date.
-
Equipment must be unused and returned in its original condition and packaging.
-
All original accessories, manuals, and components must be included.
Return Instructions:
-
Contact our customer service at sales@globaldiamondpros.com (630-360-9737) or directly ship the new item back to us with your order number.
-
Include your original order# & RA# (if applicable) with your return package.
-
Use a trackable shipping method for your return. Customers are responsible for return shipping costs unless the return is due to a shipping error or defective product.
Refund Details:
-
Refunds are processed within 2–3 business days after the return is received and inspected.
-
Refunds are issued to the original method of payment.
-
Original shipping charges (if applicable) are non-refundable.
Note: Returns of used equipment or items returned without all original materials may be subject to partial refund or denial.
For more information or to start a return, contact us at:
(630) 360-9737
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
